Privacy Policy

Effective as of January 2025

Welcome to Reserve at Ashewood | Classic Casino, Modern Rewards (reserveatashewood.com). We take your privacy seriously and want you to feel confident about how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we protect it—all in plain, easy-to-understand language. By using our site, you agree to the terms outlined here. If you have any questions, don’t hesitate to reach out to us at [email protected].

Information We Collect

When you visit Reserve at Ashewood, we gather certain details to improve your experience and provide our services. Here’s what we collect:

Personal Information

Account Details: When you sign up, we ask for your name, email, date of birth (to verify age), and payment information.
Contact Information: If you reach out to our support team, we may keep records of your emails or chats.
Verification Data: To comply with regulations, we might request ID documents or proof of address.

Non-Personal Information

Device & Browser Data: We collect your IP address, browser type, and device info to optimize site performance.
Usage Patterns: We track which games you play, bonuses you claim, and how you navigate the site.
Cookies & Tracking: More on this in the Cookies section below.

How We Use Information

Your data helps us deliver a seamless, secure, and enjoyable gaming experience. Here’s how we put it to work:

Account Management: To verify your identity, process transactions, and provide customer support.
Personalization: Tailoring bonuses, game recommendations, and promotions based on your activity.
Security & Fraud Prevention: Monitoring for suspicious activity to keep your account safe.
Legal Compliance: Meeting regulatory requirements for online gambling.
Improvements: Analyzing trends to enhance our website and services.

Data Security

We don’t mess around with security. Here’s how we protect your data:

Encryption: All sensitive information (like payments) is encrypted using SSL technology.
Access Controls: Only authorized staff can access your personal data, and only when necessary.
Regular Audits: We routinely test our systems for vulnerabilities.

While we do everything we can to safeguard your info, no online platform is 100% risk-free. Always use strong passwords and avoid sharing account details.

Cookies

Cookies are tiny files that help our site recognize you and remember your preferences. Here’s the scoop:

Essential Cookies: Needed for basic functions like logging in or making deposits.
Analytics Cookies: Track how you use the site so we can improve it.
Advertising Cookies: Used to show you relevant promotions (you can opt out).

You can manage cookies through your browser settings, but disabling them might affect your experience.

Third-Party Services

We partner with trusted companies to power certain features, such as:

Payment Processors: To handle deposits and withdrawals securely.
Game Providers: Third-party developers supply our casino games.
Marketing Tools: For analyzing ad performance and user engagement.

These partners have their own privacy policies, so we recommend reviewing them if you’d like more details.

User Rights

You’re in control of your data. Here’s what you can do:

Access & Correction: Request a copy of your data or update inaccuracies.
Deletion: Ask us to delete your account (subject to legal requirements).
Opt-Out: Unsubscribe from marketing emails or adjust cookie preferences.

To exercise these rights, email us at [email protected].

Changes to This Policy

We may update this Privacy Policy occasionally. If we make significant changes, we’ll notify you via email or a site announcement. Keep an eye on the "Effective Date" at the top to stay informed.

Contact Us

Got questions or concerns? We’re here to help! Reach out anytime at [email protected].

Thanks for trusting Reserve at Ashewood with your gaming experience. Play smart, stay secure, and enjoy the rewards!